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This Privacy Policy describes how FOREVERFRAGRANCES (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase, or otherwise communicate with us.
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described here.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources. The information collected and used varies depending on how you interact with us.
What Personal Information We Collect
Information We Collect Directly from You
- Basic contact details, including your name, address, phone number and email.
- Order information, including billing address, shipping address, payment confirmation and contact information.
- Account information, including username and account credentials.
- Shopping information, including products you view, add to cart or wishlist.
- Customer support information, including information you provide when contacting us.
Information We Collect through Cookies
We may automatically collect information about how you interact with the Services, including device information, browser information, network connection, IP address and other Usage Data.
Information We Obtain from Third Parties
We may obtain information from third parties including vendors and service providers.
- Companies supporting our Site and Services, including Shopify.
- Payment processors used to process payments.
- Services using technologies such as pixels, web beacons and cookies.
How We Use Your Personal Information
Providing Products and Services
We use your information to process payments, fulfil orders, send order notifications, manage accounts, arrange shipping and facilitate returns and exchanges.
Marketing and Advertising
We may use personal information for marketing and promotional purposes.
Security and Fraud Prevention
We may use information to detect or investigate fraudulent, illegal or malicious activity.
Communicating with You
We use personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies to power and improve the Site, remember preferences, run analytics and better understand interaction with the Services.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide Services.
- Vendors and third-party service providers.
- Business and marketing partners.
- Parties where you consent to disclosure.
- Affiliates within our corporate group.
- Parties involved in legal or business transactions.
User-Generated Content
Product reviews or other information submitted to public areas of the Services may be publicly accessible.
Third Party Websites and Links
We are not responsible for the privacy, security, accuracy or practices of third-party websites linked from our Site.
Children's Data
The Services are not intended to be used by children and we do not knowingly collect personal information from children.
Security and Retention
No security system is perfect or impenetrable. Information is retained for periods reasonably necessary for our business and legal obligations.
Your Rights and Choices
- Right to Access / Know. You may have a right to access information we hold about you.
- Right to Delete. You may have the right to request deletion of certain information.
- Right to Correct. You may request correction of inaccurate information.
- Right of Portability. You may have the right to obtain a copy of certain information.
- Withdrawal of Consent. Where processing relies on consent, you may withdraw it.
- Communication Preferences. You may unsubscribe from promotional communications.
Complaints
If you have complaints about how we process personal information, please contact us.
International Users
Personal information may be transferred, stored or processed outside the country where you live.
Contact
For questions relating to this Privacy Policy, contact:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact: info@foreverfragrances.co.za .
Returns will need to be sent to: 9 Lanner Road, New Germany, Pinetown, 3610 .
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods, custom products and certain personal care goods.
We also do not accept returns for hazardous materials, flammable liquids or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you have and, once accepted, make a separate purchase for the replacement item.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact: info@foreverfragrances.co.za .
Overview
This website is operated by FOREVERFRAGRANCES. Throughout the site, the terms “we”, “us” and “our” refer to FOREVERFRAGRANCES.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service.
Our store is hosted on Shopify Inc., which provides the online ecommerce platform used to offer our products and Services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence.
You may not use our products for any illegal or unauthorized purpose.
2. General Conditions
We reserve the right to refuse Service to anyone for any reason at any time, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without our express written permission.
3. Accuracy, Completeness and Timeliness
Material provided through the Site is intended for general information and may be updated from time to time.
4. Modifications to the Service and Prices
Prices are subject to change without notice.
We reserve the right to modify or discontinue all or part of the Service where legally permitted.
5. Products or Services
Certain products or Services may be exclusively available online and may have limited quantities.
We make reasonable efforts to display products and colours accurately, but display differences between devices may occur.
6. Billing and Account Information
We reserve the right to refuse, limit or cancel orders where appropriate.
You agree to provide accurate purchase and account information.
7. Optional Tools
We may provide access to third-party tools that are not controlled or monitored by us.
8. Third-Party Links
We are not responsible for examining or evaluating third-party websites or services linked from the Site.
9. User Comments and Feedback
You are responsible for comments and content you submit and must not submit unlawful or infringing material.
10. Personal Information
Submission of personal information through the store is governed by our Privacy Policy.
11. Errors, Inaccuracies and Omissions
Information may occasionally contain typographical errors or inaccuracies. We reserve the right to correct these where appropriate.
12. Prohibited Uses
You may not use the Site for unlawful purposes, infringe intellectual property rights, distribute malicious code, collect personal information unlawfully or interfere with security features.
13. Disclaimer and Limitation of Liability
We do not guarantee that use of the Service will always be uninterrupted, timely, secure or error-free.
Except where required by law, Services and products are provided on an “as is” and “as available” basis.
14. Indemnification
You agree to indemnify and hold harmless FOREVERFRAGRANCES from claims arising from your breach of these Terms where legally permitted.
15. Severability
If any provision is found unenforceable, the remaining provisions will remain in effect.
16. Termination
These Terms remain effective unless terminated in accordance with these Terms and applicable law.
17. Entire Agreement
These Terms and incorporated policies constitute the agreement governing your use of the Service.
18. Governing Law
These Terms are governed by and construed according to the laws of South Africa.
19. Changes to Terms
We may update or replace portions of these Terms by posting updated Terms on our website.
20. Contact Information
Questions regarding these Terms should be sent to: